General Conditions
All ZimVie dental products, except those requiring special storage conditions (such as membranes, biomaterials, and human tissue products or regenerative products), are accepted for return and/or exchange if:
The sterile packaging of the returned products has not been opened.
The products are in saleable condition (products that are no longer part of the ZimVie product range cannot be exchanged).
The products have a shelf life of at least 12 months.
Credit for Returns
If the above conditions are met, the company will provide full credit (through the issuance of a credit note or a corrective invoice) for products returned within 30 days from the delivery date or for product exchange as specified in sections below.
Exchange Category
The customer may only return the products to exchange them for other products of the same category (e.g., implants for implants, implant prostheses for implant prostheses, etc.).
Special Offers and Kits
Products that form part of a special offer shall not be credited (whether through the issuance of a credit note or a corrective invoice) but will be accepted for exchange.
Products that form part of a kit may neither be credited (whether through the issuance of a credit note or a corrective invoice) nor exchanged.
Return Shipping
Products are returned at the cost and risk of the customer. They must be returned to the ZimVie distribution center or local warehouse by a traceable delivery method (e.g., UPS, DHL, FedEx, TNT, etc.). The reason for the return must be indicated.
Returns Due to ZimVie Error
Only in the case where the products need to be returned due to ZimVie’s error in preparation and/or delivery will ZimVie bear the cost and risk related to the return. In these cases, ZimVie will authorize and organize the pickup of the products.
